Information
FAQs
Are your vinyl records brand new or pre-owned?
All of our vinyl records are received brand new directly from our record labels and distributers.
Where do your vinyl records come from?
We’re currently sourcing our records from Amsterdam, Rotterdam, Paris, Barcelona, London, Parchim (Germany), Melbourne and Sydney.
What labels do you stock?
Too many to mention here! If you check out the end of the description on each product page, you’ll see we’ve noted the format (eg. 12”), the label and the country the label is based in.
Where is Rosy Records located?
We are located in Melbourne, Australia and are operating as an online store.
We don’t currently have a physical store.
Do you offer Click and Collect?
Not currently, but if you are in inner Melbourne and place a bulk order, we could organise a drop off with you. Please contact us before you place your order through our contact form below.
Are the items listed on your website actually in stock?
Yes. We only list titles that we physically have our hands on! This means we can get those tunes to you asap.
Shipping
We ship Australia wide. Our business goal is to bring records from around the world to Aussie turntables.
If you are outside of Australia and are pining for one or our titles, contact us through our contact form. If the title is a rarity, we’ll work out a way of getting it to you. Otherwise, we can direct you to a store that’s closer to your side of the world.
Returns
In the unlikely event that your item is faulty or damaged, please contact us through our contact form within 7 days of receiving the record and we’ll sort it out.
Terms of Service
As our vinyl records are brand new, once you have ordered, you are committed to the purchase. Unless of course the item is faulty, we will provide a return or refund as per the ACCC's consumer guarantee.
Privacy Policy
This is the website of Rosy Records. We can be reached through our contact form.
Rosy Records is strongly committed to protecting your privacy while interacting with our website. We want to provide a safe and secure environment for you to shop online.
The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.
We collect the e-mail addresses of those who communicate with us via e-mail and who place an order. We also collect name and address, telephone number, payment information (eg. credit card number and billing address). If you supply us with your postal address online you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.
We are not going to spam you with content you didn’t ask for. We’ll only email you with regards to your orders, and we might send a follow up email a few days later to make sure you’re happy with your purchase. If you would like music updates, follow us on Instagram.
With respect to cookies: We use cookies to store visitors preferences. You can accept or decline.
Upon request we provide site visitors with access to transaction information (eg. dates on which customers made purchases, amounts and types of purchases) that we maintain about them and a description of information that we maintain about them. Consumers can access this information contacting us through our contact form. Consumers can have this information corrected by contacting us through our contact form.
With respect to security, we have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Rosy Records complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.